Cannot download Adobe XD files from Creative Cloud

Cannot download Adobe XD files from Creative Cloud

8 Feb 2019 0 By admin



At work, I have an Adobe XD project that I’ve been working on and been saving to Adobe CC regularly. Yesterday, I worked on the file from home and made sure that the latest version & file was updated to my CC library (evident by the “All Files Up To Date” message and notification). Today, I went to work and found out the file has not updated at all. I went through all the troubleshooting, including checking the file/ parent folder for download/duplicate/move and the the only option I get from the file is to delete it. Duplicating the folder did NOT sync any of the XD files. I’m literally staring at the correct file on my web browser’s CC library with no means to retrieve it. And now that I’ve opened the older version and made some edits on it, it will most likely overwrite the file on my home computer. C’mon, Adobe?!? How am I supposed to justify paying hundreds of dollars to lose access to my file through such an elementary UX loophole?

 





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